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Terms and Conditions

By using our website you agree to be legally bound by these terms, which shall take effect immediately on your first use of our website. If you do not agree to be legally bound by all the following terms please do not access and/or use our website.

We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by us. Your continued use of our website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Membership of Wiltshire & Swindon Learning Resources (WSLR) is open to all Schools in both maintained and independent sectors in Wiltshire, Swindon and other areas within WSLR’s servicing range. The word "school" is used herein to mean schools, academies and other establishments delivering educational services.

A school submitting a signed order for subscriber membership of the service enters into a business relationship with WSLR and thereby agrees, for itself and for each of its teachers who use the service, to accept and abide by these Terms and Conditions. No additional service agreement is required.

Any school may subscribe for WSLR's Gold service or for any alternative service levels currently offered, at the school's option, and in doing so agrees to pay when due the current charges for the same.

A subscribing school, by its signed order, commits to membership for a minimum of one year ending on 31 March unless a shorter period has been agreed under the terms of a 'trial period' offered by WSLR, and thereafter remains a member by automatic renewal for succeeding years unless notice of termination has been given. However, the service options subscribed for may be varied with effect from the start of any financial year (1st April) simply by advising WSLR before that date when renewing the school's subscription.

To terminate membership a school must give WSLR three clear months' written notice to expire at the end of school term 4 (or the end of the financial year). Exceptionally, WSLR may, in its sole discretion, agree to accept late notice as notice to terminate membership at the end of term 6.

Each teacher in a member school wishing to use the service will be provided with a personal Username and Password, and will be deemed responsible for all resources requested and issued using the same. A teacher who moves to another member school will need to obtain a new school-specific Password from WSLR.

Resources must not be transferred from one school to another. Teachers who work at more than one location should lodge separate requests for the resources required for each.

Deadlines for submission of teachers’ requests and details of delivery and collection periods are published on this website under Dates and Deadlines. WSLR will endeavour to meet all teachers' requirements but cannot guarantee to provide every item requested, especially those in high demand or short supply. Late requests will be dealt with after those received within the deadline but it may not then be possible to supply what has been requested, or any suitable alternative.

WSLR does not limit teachers' borrowings from the resources categories for which their schools subscribe, and encourages full use of the service. However, WSLR reserves the right to apply a ‘fair shares’ allocation when necessary.

WSLR will deliver resources to schools at the beginning of Terms 1, 3 and 5 and will advise each school of its delivery date in advance. This date will also be shown on each confirmation of booking, sent to borrowers after processing of their requests.

WSLR will collect resources from each school at the end of Terms 2, 4 and 6, on dates advised in advance. This date will also be shown on each confirmation of booking.

Borrowers are always welcome to collect resources from or return them to WSLR in Trowbridge.

All items due for return should be ready at the pick-up point by 8am on the collection date. Any items not returned via WSLR van collection must be returned by the borrower taking them to WSLR headquarters in Trowbridge or to a designated public library. In the latter case borrowers should contact the library in advance to ensure they have capacity to handle and store the items until collected.

Borrowers are expected to take reasonable care of resources supplied, to check and advise WSLR of any items missing or damaged on delivery, and to return all items in good condition and packed in the same containers and/or sets in which they were delivered. 


Numbered boxed book collections are loaned as sets and it is important that all books are returned in the correct box. The number on each book needs to correspond with the number on the box. The correct number of books (as shown on the delivery label) should be in the box.

No label or other attachment should be affixed which obscures any part of the WSLR book number or barcode label.

Visual Resources

Borrowers are responsible for checking the contents of each box upon receipt, against the list on the inside of the lid, and again before returning it to us. Any items missing or damaged on receipt must be reported promptly to WSLR, otherwise it will be presumed that the box and contents were received complete and in undamaged condition.

Boxes should be handled, unpacked and repacked under adult supervision, with due regard for any packing instructions or guidance provided.

All resources are for use in the classroom but some are particularly fragile, valuable, or difficult to replace. Borrowers are requested to supervise their use and to ensure that children take due care when handling them. In the event of damage or breakage, do not attempt a repair and do not dispose of the item but gather all the pieces, wrap safely in the box and return when due.

Audio-Visual Resources

To ensure compliance with the terms of WSLR’s Educational Recording Agency licence, it is a specific condition of borrowing that each school agrees and undertakes that no Audio-Visual item provided by WSLR to a member school shall be loaned to any third party, nor removed from school premises other than for preview purposes in the course of lesson preparation.

Unauthorised copying, reproduction, republishing, uploading, downloading, posting, exhibition, transmission or duplication of any educational programme, feature film, dvd, cd-rom or music cd provided by Wiltshire & Swindon Learning Resources is strictly prohibited.

School Stock Returned in Error

WSLR cannot guarantee the return of an individual school’s stock, but will endeavour to return items on request that we are able to identify. WSLR will keep items sent to us in error for a period of four weeks only. Any items left unclaimed after this period has expired will be disposed of by WSLR.


Non-returned Items

Any item that is not returned to us in line with our collection schedule may be subject to an additional charge if required by another school. We reserve the right to charge the Bronze Pay As You Use price for an item for the period it remains in your possession once the collection period has ceased.

All resources remain the property of WSLR whilst on loan to the user. You will be responsible for arranging the safe return back to our headquarters.

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