Terms and Conditions

Membership of The Learning Resources HUB (LRH) is open to all maintained, academy and independent schools in Wiltshire, Swindon and other areas within The HUB’s servicing range. The word "school" is used herein to mean schools, academies and other establishments delivering educational services.

A school submitting an order for subscriber membership of the service enters into a business relationship with The Learning Resources HUB and thereby agrees, for itself and for each of its teachers who use the service, to accept and abide by these Terms and Conditions. No additional service agreement is required.

Any school may subscribe for LRH's Platinum service or for any alternative service levels currently offered, at the school's option, and in doing so agrees to pay when due the current charges for the same.

A subscribing school commits to membership for a minimum of one year (financial or academic year) unless a shorter period has been agreed under the terms of a 'trial period' offered by LRH, and thereafter remains a member by automatic renewal for succeeding years unless notice of termination has been given. 

Each teacher in a member school wishing to use the service will be provided with a personal Username and Password, and will be deemed responsible for all resources requested and issued using the same. A teacher who moves to another member school will need to obtain a new school-specific Password from LRH.

Resources must not be transferred from one school to another. Teachers who work at more than one location should lodge separate requests for the resources required for each.

Deadlines for submission of teachers’ requests and details of delivery and collection periods are published on this website under Dates and Deadlines on the Home Page.  The Learning Resources HUB will endeavour to meet all teachers' requirements but cannot guarantee to provide every item requested, especially those in high demand or short supply. Late requests will be dealt with after those received within the deadline but it may not then be possible to supply what has been requested, or any suitable alternative.

LRH does not limit teachers' borrowings from the resources categories for which their schools subscribe, and encourages full use of the service.  However, LRH reserves the right to apply a ‘fair shares’ allocation when necessary.

The Learning Resources HUB will deliver resources to schools at the beginning of Terms 1, 3 and 5 and will advise each school of its delivery date in advance. This date will also be shown on each confirmation of booking, sent to borrowers after processing of their requests.

The Learning Resources HUB will collect resources from each school at the end of Terms 2, 4 and 6, on dates advised in advance. 

Borrowers are always welcome to collect resources from or return them to the The Learning Resources HUB.

All items due for return should be ready at the pick-up point by 8am on the collection date.  Any items not returned via LRH van collection must be returned by the borrower taking them to the The Learning Resources HUB.

Borrowers are expected to take reasonable care of resources supplied, to check and advise LRH of any items missing or damaged on delivery, and to return all items in good condition and packed in the same containers and/or sets in which they were delivered.

Please note - Any unused balances within the Pay As You Use levels of membership cannot be rolled over/carried forward into subsequent years.

Book Collections
Numbered boxed book collections are loaned as sets and it is important that all books are returned in the correct box. The code number on the cover of each book needs to correspond with the code number on the box. The correct number of books (as shown on the delivery label) should be in the box.

No label or other attachment should be affixed which obscures any part of the LRH book number or barcode label.

Visual Resource Collections
Borrowers are responsible for checking the contents of each box upon receipt, against the list on the inside of the lid, and again before returning to LRH. Any items missing or damaged on receipt must be reported promptly to LRH, otherwise it will be presumed that the box and contents were received complete and in undamaged condition.

Boxes should be handled, unpacked and repacked under adult supervision, with due regard for any packing instructions or guidance provided.

All resources are for use in the classroom but some are particularly fragile, valuable, or difficult to replace. Borrowers are requested to supervise their use and to ensure that children take due care when handling them. In the event of damage or breakage, do not attempt a repair and do not dispose of the item but gather all the pieces, wrap safely in the box and return when due.

Audio-Visual Resources
To ensure compliance with the terms of LRH’s Educational Recording Agency licence, it is a specific condition of borrowing that each school agrees and undertakes that no Audio-Visual item provided by LRH to a member school shall be loaned to any third party, nor removed from school premises other than for preview purposes in the course of lesson preparation.

Unauthorised copying, reproduction, republishing, uploading, downloading, posting, exhibition, transmission or duplication of any educational programme, feature film, DVD, CD-ROM or music CD provided by LRH is strictly prohibited.

School Stock Returned in Error
The Learning Resources HUB cannot guarantee the return of individual schools’ stock, but will endeavour to return items on request that we are able to identify. LRH will keep items sent to us in error for a period of four weeks only.  Any items left unclaimed after this period has expired will be disposed of appropriately by LRH.